San Francisco, CA Open Over 2 years

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--- Caller wants to speak with someone from your office regarding their confidential marriage certificate (XIJIA ZHENG and ZHAO WENG, Date of Marriage: 02-15-2023) that was ordered on line last April 25, 2023 with order id#13689. Wants to know where it is in the process. Stated it says will take about 10 days but it's been about a month now. Please contact caller for any update.