| Disabled parking spaces | Use this service to report a specific parking issue:
- Disabled parking spaces
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Fire hydrant or route | Use this service to report a specific parking issue:
- Fire hydrant or route
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Unauthorized vehicle parked in your space | Use this service to report a specific parking issue:
- Unauthorized vehicle parked in your space
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Intersection | Use this service to report a specific parking issue:
- Intersection
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Parking - public lanes and alleys | Use this service to report a specific parking issue:
- Public lanes and alleys
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Municipal Park | Use this service to report a specific parking issue:
- Municipal Park
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| No Parking Zone | Use this service to report a specific parking issue:
- No Parking Zone
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| No Stopping Zone | Use this service to report a specific parking issue:
- No Stopping Zone
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Winter Weather Parking Ban | Use this service to report a specific parking issue:
- Winter Weather Parking Ban
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Street - Over time limit | Use this service to report a specific parking issue:
- Parked over time limit
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| On Sidewalk | Please select the parking location or specific issue:
- On sidewalk
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Too Far From Curb (impeding traffic) | Please select the parking location or specific issue:
- Too far from curb (impeding traffic)
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Parked or stopped in a bike lane | Use this service to report a specific parking issue:
- Parked or stopped in a bike lane
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Pay And Display Machine | Use this service to report a specific issue with a pay and display machine. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Abdandoned shopping cart on City of Ottawa property | Report an abandoned shopping cart on City of Ottawa property. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Abandoned shopping cart on O.C. Transpo property | Report an abandoned shopping cart on private property. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Drain Covers on the Road | Use this service to report issues related to Catchbasin (drain cover) including:
Blocked (causing flooding on the road)
- Missing
- Sunken or raised
- Broken
Note: It's normal for water to pool around a catch basin in wet weather. Roads are designed to drain based on the sewer capacity.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1 or if the issue is related to flooding.If this service is not available to you please call 613-580-2400.All other Service Requests will be triaged and addressed as operations allow. |
| Graffiti - Public Property - Offensive | You may create a service request to report graffiti on public property. Public assets include City of Ottawa property, utility boxes, schools, National Capital Commission and other government property, newspaper vending boxes and railways. For other property ownership, please report graffiti on private property. If you are reporting multiple offences, please complete a separate service request report for each.
Offensive graffiti is generalized as being obscene or offensive in nature such as but not limited to, swear words or sexual drawings, and is not hate-based.
Vandalism based graffiti includes writing, painting or etching a symbol or "tag" that may or may not contain letters and is not considered offensive or hate based graffiti.
Hate graffiti is motivated by hate, bias or prejudice, based on race, nationality, ethnic origin, language, colour, religion, sex, age, mental or physical disability, sexual orientation, or any similar factor. If you are reporting hate graffiti please call 3-1-1 immediately. Due to their sensitive nature, these requests may not be submitted online.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Graffiti - Public Property - Vandalism | You may create a service request to report graffiti on public property. Public assets include City of Ottawa property, utility boxes, schools, National Capital Commission and other government property, newspaper vending boxes and railways. For other property ownership, please report graffiti on private property. If you are reporting multiple offences, please complete a separate service request report for each.
Offensive graffiti is generalized as being obscene or offensive in nature such as but not limited to, swear words or sexual drawings, and is not hate-based.
Vandalism based graffiti includes writing, painting or etching a symbol or "tag" that may or may not contain letters and is not considered offensive or hate based graffiti.
Hate graffiti is motivated by hate, bias or prejudice, based on race, nationality, ethnic origin, language, colour, religion, sex, age, mental or physical disability, sexual orientation, or any similar factor. If you are reporting hate graffiti please call 3-1-1 immediately. Due to their sensitive nature, these requests may not be submitted online.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Graffiti - Private Property - Offensive | You may create a service request to report graffiti on private property, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. Private property includes residential housing, businesses, commercial and industrial buildings. For other property, please report graffiti on public property. If you are reporting multiple graffiti offences, please complete a separate service request report for each.
Hate graffiti is motivated by hate, bias or prejudice, based on race, nationality, ethnic origin, language, colour, religion, sex, age, mental or physical disability, sexual orientation, or any similar factor. If you are reporting hate graffiti please call 3-1-1 immediately. Due to their sensitive nature, these requests may not be submitted online.
Vandalism based graffiti includes writing, painting or etching a symbol or "tag" that may or may not contain letters and is not considered offensive or hate based graffiti.
Offensive graffiti is generalized as being obscene or offensive in nature such as but not limited to, swear words or sexual drawings, and is not hate-based.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Graffiti - Private Property - Vandalism | You may create a service request to report graffiti on private property, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. Private property includes residential housing, businesses, commercial and industrial buildings. For other property, please report graffiti on public property. If you are reporting multiple graffiti offences, please complete a separate service request report for each.
Hate graffiti is motivated by hate, bias or prejudice, based on race, nationality, ethnic origin, language, colour, religion, sex, age, mental or physical disability, sexual orientation, or any similar factor. If you are reporting hate graffiti please call 3-1-1 immediately. Due to their sensitive nature, these requests may not be submitted online.
Vandalism based graffiti includes writing, painting or etching a symbol or "tag" that may or may not contain letters and is not considered offensive or hate based graffiti.
Offensive graffiti is generalized as being obscene or offensive in nature such as but not limited to, swear words or sexual drawings, and is not hate-based.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Ball Diamond Field Requires Maintenance | Requests submitted through this online form are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
Select the feature or structure that requires maintenance:
- Ball diamond field
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Trail/Pathway in City Park Requires Maintenance | Use this service to report an issue in a City Park, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Grass in City Park Requires Maintenance | Requests submitted through this online form are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
Select the feature or structure that requires maintenance:
- Grass requires maintenance in City park
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Wild Parsnip, Poison Ivy or Giant Hogweed in municipal park | Requests submitted through this online form are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
Select the feature or structure that requires maintenance:
- Wild Parsnip, Poison Ivy or Giant Hogweed in municipal park
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Garbage Cans in Parks | Requests submitted through this online form are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
Select the feature or structure that requires maintenance:
- Garbage can in City park
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Abandoned shopping cart in a City Park | You may create a service request to report an abandoned shopping cart in a City Park. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Shrub or Bush in City Park Requires Maintenance | Requests submitted through this online form are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
Select the feature or structure that requires maintenance:
- Shrub or bush in City park
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Ditches | Use this service to report a problem with a road, sidewalk or pathway. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Wild Parsnip, Poison Ivy or Giant Hogweed in ditches | Use this service to report Wild Parsnip, Poison Ivy or Giant Hogweed on a road, sidewalk or pathway. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Property damaged by city vehicle | Use this service to report a problem with a private property.
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Area Between Road and Sidewalk (Easement) | Use this service to report a problem with a road, sidewalk or pathway. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Curb or Gutter | Use this service to report a problem with a road, sidewalk or pathway. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Wild Parsnip, Poison Ivy or Giant Hogweed on area between road lanes (median) | Use this service to report Wild Parsnip, Poison Ivy or Giant Hogweed on area between road lanes (median). Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Roads Maintenance - General Operations | Use this service to report a damaged road, a dead animal on the road or abandoned shopping cart on the road. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Abandoned shopping cart | Use this service to report an abandoned shopping cart on the road. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Dead animal on the road | Use this service to report a dead animal on the road. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Gravel Shoulder | Use this service to report a problem with a road shoulder. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Wild Parsnip, Poison Ivy or Giant Hogweed on sidewalk or road shoulder | Use this service to report Wild Parsnip, Poison Ivy or Giant Hogweed on sidewalk or road shoulder. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| General Road Maintenance | Use this service to report a problem with a roadway, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Pothole on the Road | Use this service to report a pothole, if the pothole issue is related to a construction activity (square or rectangular cut in road), an immediate hazard to people or property, personal accessibility or a traffic-related issue (such as traffic signals or traffic signs) please call 3-1-1.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| General Sidewalk Maintenance | Use this service to report a problem with a sidewalk or pathway, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Winter Sidewalk Maintenance | Use this service to report a problem with a sidewalk or pathway during winter, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Broken or Missing Public Waste Containers Next to Roadway | Use this service to report public waste containers next to a roadway that are broken or missing, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Black Box Collection - Houses | Use this service to report an issue with residential curbside pick up of black boxes on collections day or a contractor please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Damaged Black Box | Use this service to report damaged black boxes. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Blue Box Collection - Houses | Use this service to report an issue with residential curbside pick up of blue boxes on collection day or a complaint about the service delivery. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Damaged Blue Box | Use this service to report damaged blue boxes. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Order a Garbage and Recycling Collection Calendar | Request a calendar be sent to you by mail. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Christmas Trees | Use this service to report an issue with residential curbside pick up of Christmas trees on collection day or a complaint about the service delivery. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Garbage Collection | Use this service to report an issue with residential curbside pick up of regular garbage on collection day. It may also be used to report a driver/contractor complaint and client feedback. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Green Bin Collection | Use this service to report an issue with residential curbside pick up of green bins on collection day or a complaint about the service delivery. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Damaged Green Bin | Use this service to report damaged green bins. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Street Lighting | Use this service to report a problem with street lighting You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Special Consideration | The Special Consideration waste program was created for residents requiring collection of diapers and incontinence products on the weeks without scheduled garbage collection. Participating households can place one bag of waste diapers and incontinence products out for collection on the alternating week from garbage collection. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| City Trees - Determine Health | You may create a service request to report a tree on municipal property that you suspect is in poor health.
A forestry inspector will visit the site within 15 business days to examine the condition of the tree and determine the work to be done. The Forestry Inspector will leave you a voice message or door knocker with the status of your call.
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| City Trees - Determine Ownership | Submit a request to have an inspector determine the ownership of a tree. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| City Trees - Brush and Wood Removal | To report an immediate hazard to people or property, call 3-1-1. After clearing, pruning and other tree maintenance activities, City staff pile branches and wood for pickup. Nearby residents are advised that this pickup will occur within 2-3 business days.
If the city hasn't picked up trimmings 3 business days after they completed their work, submit a request for brush or wood pickup.
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| City Trees - Insect Infestation | Report a tree on municipal property that is infested by insects.
If you are reporting an infestation of bees or wasps in a municipal tree, or another immediate hazard to people or property, call 3-1-1.
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| City Trees - Stump Removal | Request to have a stump removed (Municipal property only).
City staff only remove tree stumps from municipal property. This work is scheduled and completed between May and November.
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| City Trees - New Tree Maintenance | Request new city tree maintenance (planted within the past 3 years). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| City Trees - Trees in Trust | The City's Trees in Trust program needs your help to find suitable locations for street trees. Street trees are available by request on a first come, first served basis.
- There will be no charge to the homeowner (supply and planting will be provided by the City).
- The program applies only to homes with street frontage (the space between your property line and the roadway).
- The property owner must pledge to assist with the proper tree care (watering) for the first three years of the tree's life. Instructions will be provided.
- Trees will be a minimum size of 50 mm diameter, or 2 to 3 meters in height.
- Limit of one tree per single fronting household or two trees per corner lot.
- The proposed location must meet the Trees in Trust program criteria.
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Machinery Noise | Equipment in your neighbourhood that cannot be operated too loudly include:
- Chainsaws
- Power lawn mowers
- Leaf blowers
- Power tools
- Air conditioners
- Heat pumps
- Compressors
- Exhaust systems
- Filtration systems
- Other noisy power tools
This type of power equipment should not be operated:
- Monday-Saturday: Between 9 pm and 7 am
- Sundays and holidays: Between 9 pm and 9 am.
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Car Alarm Noise | If you hear a house alarm or are concerned about someone's safety, call 911.
If a car alarm in your neighbourhood sounds for more than five minutes, it could be a violation of Ottawa's Noise By-Law 2017-255.
Snow removal and vehicle back up alarms are not considered car alarms.
Note: When you report a noise complaint about a car alarm, you will need to provide the car's license plate number. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Construction Site Noise | It is a violation of Ottawa's Noise By-Law 2017-255 for construction sites or heavy equipment to operate in any structure, highway or building:
- Monday-Saturday: Between 10 pm and 7 am
- Sundays and holidays: Between 10 pm and 9 am
Further limits are placed on the demolition and construction of buildings in established residential neighbourhoods. Infill construction is not permitted:
- Weekdays: Between 8 pm and 7 am
- Weekends and holidays: Between 7 pm and 9 am
Report a noise complaint about construction sites or machinery.
An Ottawa by-law officer will be in touch to help you with your complaint. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Delivery Vehicle Noise | Garbage or delivery vehicles
It is a violation of Ottawa's Noise By-Law 2017-255 to operate garbage collection vehicles or heavy delivery vehicles:
- Weekdays: Between 11 pm and 7 am
- Weekends and holidays: Between 11 pm and 9 am
City waste collection is exempted, as are waste collection and deliveries in the downtown area illustrated in Schedule B of the Noise By-law. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Garbage Noise | Garbage or delivery vehicles
It is a violation of Ottawa's Noise By-Law 2017-255 to operate garbage collection vehicles or heavy delivery vehicles:
- Weekdays: Between 11 pm and 7 am
- Weekends and holidays: Between 11 pm and 9 am
City waste collection is exempted, as are waste collection and deliveries in the downtown area illustrated in Schedule B of the Noise By-law. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Loud Noise | Having a party or an event? It could be a violation of Ottawa's Noise By-law 2017-255 to make loud noises or emit reproduction sounds that disturb your neighbours:
This includes:
- Loud music
- Musical instruments
- Radios
- Televisions
- Stereos
- Computers
- Shouting
During the daytime, between 7 am and 11 pm, any noise must be kept below the decibel limits set in the Noise By-law. Overnight, between 11 pm and 7 am, any noise that disturbs someone may be considered a violation. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Shouting | Having a party or an event? It could be a violation of Ottawa's Noise By-law 2017-255 to make loud noises or emit reproduction sounds that disturb your neighbours:
This includes:
- Loud music
- Musical instruments
- Radios
- Televisions
- Stereos
- Computers
- Shouting
During the daytime, between 7 am and 11 pm, any noise must be kept below the decibel limits set in the Noise By-law. Overnight, between 11 pm and 7 am, any noise that disturbs someone may be considered a violation. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Dog Previously at Large | You may create a service request online to report:
- Dogs previously running loose or at large
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Dog Barking | You may create a service request online to report:
- Barking dogs
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Dog in Park | You may create a service request online to report:
- Dogs in prohibited parks
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Unlicensed Dog | You may create a service request online to report:
- Unlicensed dogs
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Pitbull Issue | You may create a service request online to report:
- Pit bull ban violations
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Unlicensed Cat | You may create a service request to report:
- Unlicensed cats
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Cat Disturbance | You may create a service request to report:
- Cat disturbances
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Illegal Exotic Animal | Report prohibited exotic animals. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Private Property Maintenance - Building Exterior | You may create a service request to report a possible by-law violation related to any of the following:
- Building exterior
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Private Property Maintenance - Building Interior | You may create a service request to report a possible by-law violation related to any of the following:
- Damaged/unmaintained building interior
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Private Property Maintenance - Business Premise Inspection | You may create a service request to report a possible by-law violation related to any of the following:
- Business premise inspection
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Private Property Maintenance - Derelict Vehicle | You may create a service request to report a possible by-law violation related to any of the following:
- Derelict vehicle
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Private Property Maintenance - Elevators | You may create a service request to report a possible by-law violation related to any of the following: Elevators. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Private Property Maintenance - Exterior Debris and Waste | You may create a service request to report a possible by-law violation related to any of the following:
- Accumulation of junk or debris around a property
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Private Property Maintenance - Grass and Long Weeds | You may create a service request to report a possible by-law violation related to any of the following:
- Uncontrolled growth of grass
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Private Property Maintenance - Abandoned shopping cart | You may create a service request to report an abandoned shopping cart on private property. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Lost My Pet | You may create a service request to report:
- Lost cats
- Lost dogs
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Too Many Animals | You may create a service request to report:
- A combined total of more than five cats and dogs over 20 weeks of age at one residence (that is not known to be operating as a licensed kennel)
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Dog Muzzle Order Violation | You may create a service request online to report:
- Dog muzzle order violations
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Stoop and Scoop Violation | You may create a service request online to report:
- Stoop and scoop violations
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Oversized Vehicle | You may create a service request to report a vehicle or trailer parked on private property that is more than 6 meters in length. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Front Yard Parking | You may create a service request to report a vehicle parked on a lawn on private property. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Smoking at a City Facility or Property | To report a smoking violation, please select from the following list of locations or situations:
- Smoking at a City Facility/Property
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Smoking in a Common Area | To report a smoking violation, please select from the following list of locations or situations:
- Smoking in a Common Area
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Smoking at a Hospital or Long Term Care Facility | To report a smoking violation, please select from the following list of locations or situations:
- Smoking at a Hospital or Long Term Care Facility
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Smoking at a Restaurant, Bar, Patio | To report a smoking violation, please select from the following list of locations or situations:
- Smoking at Restaurant, Bar, Patio
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Smoking at a School | To report a smoking violation, please select from the following list of locations or situations:
- Smoking at a School
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Smoking Shisha or Hookah | To report a smoking violation, please select from the following list of locations or situations:
- Smoking Shisha/Hookah
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Tobacco Retail Sales to Minor | Report tobacco sales to minors.
The sale of tobacco products, including in-store placement and advertising, is regulated by the Smoke-Free Ontario Act. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Tobacco Retail Signage Violation | The sale of tobacco products, including in-store placement and advertising, is regulated by the Smoke-Free Ontario Act. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Tobacco Retail Signage Request | Tobacco retailers can request new or additional signage, such as health warnings or age restrictions. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Smoking in the Workplace Violation | To report a smoking violation, please select from the following list of locations or situations:
- Smoking in the Workplace Violation
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Graffiti - OC Transpo | You may create a service request to report graffiti on OC Transpo property. For any other property, please report graffiti on a public or private property. If you are reporting multiple offences, please complete a separate service request report for each.
Offensive graffiti is generalized as being obscene or offensive in nature such as but not limited to, swear words or sexual drawings, and is not hate-based.
Vandalism based graffiti includes writing, painting or etching a symbol or "tag" that may or may not contain letters and is not considered offensive or hate based graffiti.
Hate graffiti is motivated by hate, bias or prejudice, based on race, nationality, ethnic origin, language, colour, religion, sex, age, mental or physical disability, sexual orientation, or any similar factor. If you are reporting hate graffiti please call 3-1-1 immediately. Due to their sensitive nature, these requests may not be submitted online.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Request for Recycling Bins - New Home/Moved | Use this to request new recycling bins to be delivered at your home address. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. If you have a damaged, broken or missing recycling bin or green bin, you can request a replacement by calling 3-1-1. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Request for Recycling Bins - Stolen/Missing | Use this to request replacement bins to be delivered at your home address. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. If you have a damaged, broken or missing recycling bin or green bin, you can request a replacement by calling 3-1-1. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Request for Recycling Bins - Additional Bin Required | Use this service to request replacement bins to be delivered at your home address. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. If you have a damaged, broken or missing recycling bin or green bin, you can request a replacement by calling 3-1-1. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
| Full Public Waste Containers Next to Roadway | Use this service to report public waste containers next to a roadway that are full, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. |
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