Chicago, IL

Service Requests created during previous 48 hours

Loading...
EndpointService NameStatusDescriptionMediaRequested At
Chicago, ILopenSign Repair Request - Stop Signabout 1 hour ago
Chicago, ILopenSign Repair Request - All Other Signsabout 1 hour ago
Chicago, ILopenSign Repair Request - All Other Signsabout 1 hour ago
Chicago, ILopenSign Repair Request - All Other Signsabout 1 hour ago
Chicago, ILopenSign Repair Request - All Other Signsabout 1 hour ago
Chicago, ILopenGraffiti Removal Requestabout 1 hour ago
Chicago, ILopenSewer Cave-In Inspection Requestabout 1 hour ago
Chicago, ILopenStreet Light Out Complaintabout 6 hours ago
Chicago, ILopenTree Removal Requestabout 11 hours ago
Chicago, ILopenAlley Pothole Complaintabout 11 hours ago
Chicago, ILopenGarbage Cart Maintenanceabout 11 hours ago
Chicago, ILopenSewer Cave-In Inspection Requestabout 11 hours ago
Chicago, ILopenAlley Light Out Complaintabout 16 hours ago
Chicago, ILopenGraffiti Removal Requestabout 16 hours ago
Chicago, ILopenGraffiti Removal Requestabout 16 hours ago
Chicago, ILopenRodent Baiting/Rat Complaintabout 16 hours ago
Chicago, ILopenGarbage Cart Maintenanceabout 16 hours ago
Chicago, ILopenGraffiti Removal Requestabout 16 hours ago
Chicago, ILopenRequest Water Shut-Off Occupied Buildingabout 16 hours ago
Chicago, ILopenAbandoned Vehicle Complaintabout 16 hours ago
Chicago, ILopenShelter Requestabout 16 hours ago
Chicago, ILopenBuilding Violationabout 16 hours ago
Chicago, ILopenStray Animal Complaintabout 16 hours ago
Chicago, ILopenStreet Paint Marking Maintenanceabout 16 hours ago
Chicago, ILopenPothole in Street Complaintabout 16 hours ago
Chicago, ILopenTree Debris Clean-Up Requestabout 16 hours ago
Chicago, ILopenPothole in Street Complaintabout 16 hours ago
Chicago, ILopenBlue Recycling Cartabout 16 hours ago
Chicago, ILopenRodent Baiting/Rat Complaintabout 16 hours ago
Chicago, ILopenSidewalk Inspection Requestabout 16 hours ago
Chicago, ILopenStreet Light Out Complaintabout 16 hours ago
Chicago, ILopenAlley Light Out Complaintabout 16 hours ago
Chicago, ILopenVicious Animal Complaintabout 16 hours ago
Chicago, ILopenGarbage Cart Maintenanceabout 16 hours ago
Chicago, ILopenStreet Light Out Complaintabout 16 hours ago
Chicago, ILopenGraffiti Removal Requestabout 16 hours ago
Chicago, ILopenPothole in Street Complaintabout 16 hours ago
Chicago, ILopenSewer Cave-In Inspection Requestabout 16 hours ago
Chicago, ILopenPothole in Street Complaintabout 16 hours ago
Chicago, ILopenVicious Animal Complaintabout 16 hours ago
Chicago, ILclosedSign Repair Request - All Other Signsabout 16 hours ago
Chicago, ILopenSidewalk Inspection Requestabout 16 hours ago
Chicago, ILopenCDOT Construction Complaintsabout 16 hours ago
Chicago, ILopenNo Building Permit and Construction Violationabout 16 hours ago
Chicago, ILclosedSign Repair Request - All Other Signsabout 16 hours ago
Chicago, ILopenClean Vacant Lot Requestabout 16 hours ago
Chicago, ILopenRodent Baiting/Rat Complaintabout 16 hours ago
Chicago, ILopenAlley Light Out Complaintabout 16 hours ago
Chicago, ILopenTree Trim Requestabout 16 hours ago
Chicago, ILopenStreet Light On During Day Complaintabout 16 hours ago
Chicago, ILopenPothole in Street Complaintabout 16 hours ago
Chicago, ILclosedSign Repair Request - All Other Signsabout 16 hours ago
Chicago, ILopenPothole in Street Complaintabout 16 hours ago
Chicago, ILopenRodent Baiting/Rat Complaintabout 16 hours ago
Chicago, ILopenSign Repair Request - All Other Signsabout 16 hours ago
Chicago, ILopenGarbage Cart Maintenanceabout 16 hours ago
Chicago, ILopenGarage Demo Inspectionabout 16 hours ago
Chicago, ILopenAlley Light Out Complaintabout 21 hours ago
Chicago, ILopenStreet Light Out Complaint1 day ago
Chicago, ILopenGarbage Cart Maintenance1 day ago
Chicago, ILopenGarbage Cart Maintenance1 day ago
Chicago, ILopenGarbage Cart Maintenance1 day ago
Chicago, ILopenSign Repair Request - All Other Signs1 day ago
Chicago, ILopenPothole in Street Complaint1 day ago
Chicago, ILopenShelter Request1 day ago
Chicago, ILopenGraffiti Removal Request1 day ago
Chicago, ILopenAbandoned Vehicle Complaint1 day ago
Chicago, ILopenGraffiti Removal Request1 day ago
Chicago, ILopenTree Debris Clean-Up Request1 day ago
Chicago, ILopenSanitation Code Violation1 day ago
Chicago, ILopenGraffiti Removal Request1 day ago
Chicago, ILopenGraffiti Removal Request1 day ago
Chicago, ILopenPothole in Street Complaint1 day ago
Chicago, ILopenStreet Light Out Complaint1 day ago
Chicago, ILopenSign Repair Request - All Other Signs1 day ago
Chicago, ILopenDead Animal Pick-Up Request1 day ago
Chicago, ILopenPothole in Street Complaint1 day ago
Chicago, ILopenAbandoned Vehicle Complaint1 day ago
Chicago, ILopenGraffiti Removal Request1 day ago
Chicago, ILopenTree Emergency1 day ago
Chicago, ILopenStreet Light Pole Damage Complaint2 days ago
Chicago, ILopenTraffic Signal Out Complaint2 days ago
Chicago, ILopenAlley Light Out Complaint2 days ago
Chicago, ILopenGraffiti Removal Request2 days ago
Chicago, ILopenPothole in Street Complaint2 days ago
Chicago, ILopenBuilding Violation2 days ago
Chicago, ILopenGarbage Cart Maintenance2 days ago
Chicago, ILopenLow Water Pressure Complaint2 days ago
Chicago, ILopenAlley Light Out Complaint2 days ago
Chicago, ILopenGraffiti Removal Request2 days ago
Chicago, ILopenTree Trim Request2 days ago
Chicago, ILopenGarbage Cart Maintenance3 days ago
Chicago, ILopenRodent Baiting/Rat Complaint3 days ago
Chicago, ILopenStray Animal Complaint3 days ago
Chicago, ILopenNoise Complaint3 days ago
Chicago, ILopenTraffic Signal Timing3 days ago
Chicago, ILopenStray Animal Complaint3 days ago
Chicago, ILopenWater Lead Test Kit Request3 days ago
Chicago, ILopenElectrical Violation3 days ago
Chicago, ILopenCable TV Complaint3 days ago
Service NameDescription
Low Water Pressure ComplaintUse this service request to report low water pressure inside a building that you own. Please contact your landlord if there is a problem in a space that you are renting.
Smokeless Tobacco at Sports Event ComplaintUse this Service Request Type to report violations of the No Smokeless Tobacco Use Ordinance passed by the Chicago City Council to protect the health of patrons and workers against the known dangers of smokeless tobacco. A photo or video is required to follow up on complaints of individuals using smokeless tobacco at sports venues.
Senior Related Literature RequestThis service request is used to have brochures and/or literature sent out for senior citizen-related programs and services.
Tree Debris Clean-Up RequestUse this service request to request a pick-up of a pile of branches or bushes. The branches/bushes must be neatly stacked in the alley or City parkway near the curb. Blocking a street, sidewalk of alleyway may result in a sanitation code ticket being issued. Certain questions must be answered to complete this request: e.g., is the amount larger than a desk and where is the debris located. The Department of Streets and Sanitation, Bureau of Forestry picks up large piles of branches. Use this service request for all Debris Removal requests.
Street Light Out ComplaintReport a street light outage on a residential or arterial street (street lights are located on metal poles).
Viaduct Light Out ComplaintReport lights located under viaducts that are not working or are damaged.
Nuisance Animal ComplaintThis service request is used to report complaints regarding unlicensed, unvaccinated animals or dog excrement issues.
Abandoned Vehicle ComplaintUse this service request to report an abandoned vehicle. (Car, truck, motorcycle, etc.)
Operating Without Business License ComplaintUse this service request to report an individual or business enterprise conducting business without the required City of Chicago business license.
No Building Permit and Construction ViolationUse this service request to report persons or companies building or rehabilitating a structure without having a City Building Permit displayed. The permit is to be posted where it's visible from the public way.
Building ViolationThis service request is used to report general building code violations. Complaints include missing or broken windows/screens, illegal apartments, falling bricks/terra-cotta from the exterior, peeling paint or holes, falling plaster from walls/ceilings and buildings with multiple building code violations.
Restaurant ComplaintThis service request is used to report problems related to food safety at restaurants. Do not use this type to report problems relating to pricing, weights, expiration dates, or other business issues. These complaints are to be entered as Consumer Retail - General.
Street Cut ComplaintsUsed to identify areas where cuts were made in the street and were not repaired properly and are in need of asphalt improvement.
Street Light Pole Damage ComplaintReport a street light pole that has been severely damaged and/or knocked down. To report traffic signal pole down, use Traffic Signal Out. To report street or traffic pole access doors that are missing, use Street Light Pole Door Missing.
Fire Safety Inspection RequestThis service request is used to ask the Fire Department to schedule an inspection to determine whether fire hazards exist in a residence.
Bungalow Rehab/Purchase Information RequestThis service request is used to request the mailing of information on possible financing and technical assistance to current and would-be owners of Historic Chicago Bungalows. A packet of literature will be sent to you that can guide you in the purchase, restoration, modernization or enlargement of these bungalows, and help you find the resources you need.
Alley Sewer Inspection RequestUse this service request to report problems with alley sewers, such as a caved-in sewer, a hole close to the sewer or standing water because the sewer is clogged. This service request can also be used to report persons illegally dumping something into an alley sewer. If you are viewing the dumping in progress, call 911 with the license plate number and a description of the vehicle and/or individuals involved. If you are reporting the problem after the fact, please include a name, address or other information.
Blue Recycling CartUse this service request when a recycling container has been damaged or stolen and a replacement is needed. Note: This service request is for residents who are eligible for collection services with the Department of Streets & Sanitation, for more information go here: https://www.chicago.gov/city/en/depts/streets.html
Consumer Retail Store ComplaintUse this service request to report complaints against retail businesses in the City of Chicago (i.e., Refund Violation, Overcharged, False Advertisement, Outdated Merchandise).
Garbage Cart MaintenanceIf your black plastic City of Chicago garbage cart is missing, it may be replaced. You must let us know how many carts are missing, and how many carts you have remaining at the address. We also need to know the approximate date when you first noticed the cart missing.
Tree Removal RequestA City inspector will check trees on the public way to determine if they are dead or diseased. The inspector will order the removal of dead or dangerous trees. If a tree is not dead or diseased the City will not remove it. Certain answers are required to enter a work order to request removal of a tree from city property: the address at which the tree is located and the location of the tree to be inspected (parkway near the curb, in alley or City-owned vacant lot etc.).
Extreme Weather NotificationIn case of a Heat Warning or a Wind Chill Warning, the City will activate the Extreme Weather Notification System to provide weather information to those with special needs. Through its Emergency Telephone Notification System (or 911 Callback) the City will contact registered households with a recorded telephone message that will provide (1) weather forecasts and safety tips, (2) City services information (e.g. cooling/warming centers), and (3) how to register for an in-person well-being check.
Fly Dumping ComplaintThis service request is used to report garbage or construction debris that has been illegally dumped on the public way or on a vacant lot. If you are viewing the dumping in progress, call 911 with the license plate number and a description of the vehicle and/or individuals involved. If you are reporting the problem after the fact, please include the license plate number and a description of the vehicle and/or individuals involved on this service request.
Air Pollution, Odor or Dust ComplaintUse this service request type to report dust, odors or other air pollution from commercial and industrial sites. This service request does not apply to privately owned barbecues and fireplaces.
Aircraft Noise ComplaintUse this service request to report airport and aircraft related noise issue.
Alley Pothole ComplaintReport alley potholes. To report a utility cut (usually a square cut made for utility repairs) or a sinkhole (a deep dip or void in the pavement) call 311 directly.
Animal In Trap ComplaintUse this service request to report an animal in a trap.
Asbestos ComplaintUse this service request to report any asbestos-related complaints.
Bee/Wasp RemovalThis type code is for bee and wasp removal. Note: The City does not remove nests from private property/dwelling/back yards.
Bicycle Request/ComplaintUse this service request to report abandoned bikes, damage to bike racks, and to report construction blocking bike lanes. Also, use this service request to request a new bike rack, and to request bike program literature.
No Solicitation ComplaintUse this service request to report a person or business distributing commercial advertising matter (e.g., coupons, menus, sales announcements, general advertisements) on private property.
Construction & Demolition ComplaintUse this service request to report issues with construction or demolition sites. To report dust, odors or other air pollution from construction sites use the Air Pollution, Odor or Dust Complaint. If the complaint is related to noise and the work if occurring between 8PM and 8AM, call 311.
Discrimination/Hate Crimes Assistance RequestUse this service request to enter requests related to discrimination within the City of Chicago in employment, housing, public accommodations, credit and bonding, which are prohibited under the Chicago Human Rights and Fair Housing Ordinances; for hate crimes, community tensions, and requests for human relations educational workshops and presentations.
No Water ComplaintThis service request is used to report no water in building due to bad water leak on water service going to building.
Cab FeedbackUse this service request to report problems with a taxicab related service or to document a compliment. Complaints are investigated about the condition or safety of a cab, a driver refusing to pick up a passenger or take them to their destination, reckless driving, overcharge on the fare or discourtesy to passengers or fellow motorists. It is vital to have a complainant's name/contact info, as disciplinary action may be impossible without this vital information.
Clean and Green Program RequestThis service request is used to request supplies for neighborhood clean-up activities. Tools are loaned to community groups throughout the year. Requests for tools must be received 3-4 business days prior to date of clean up. Tools and bags will be picked up at the local Streets & Sanitation Division. Groups wishing to have a weekend clean-up must pick up the supplies on Friday. (Tools may be picked up on Saturday only on the special citywide Clean and Green days.)
City Vehicle Sticker ViolationThis service request is used to report vehicles that are registered to a Chicago address that are not displaying the City of Chicago Vehicle License on the windshield.
Clean Vacant Lot RequestThis service request is used to report litter, trash or debris on vacant lots. If your request is regarding excessive debris or illegal dumping, please use the "Fly Dumping Complaint" instead. If your request is for Weed Removal, please call 311 to submit a "Weed Removal Request" instead.
Consumer Fraud ComplaintUse this service request to report unscrupulous or possibly illegal practices by a business (i.e., Defective Merchandise; Paid for a service such as home repair that was not completed; Deceptive Immigration Service Tactics; Failure to Honor a Warranty; Unauthorized Charges added to purchase price, etc.).
Coyote Interaction ComplaintUse this service request to report coyote interaction.
Dead Animal Pick-Up RequestThis type service request to report a dead animal that needs to be picked-up and removed.
Ice and Snow Removal RequestThis service request is for removal of ice and snow from city streets. Crews make every effort to remove snow and ice from streets as quickly as possible during the winter months. Certain answers are required to request snow/ice removal equipment (i.e., address of the problem, is the problem on a main street or side street and description of the problem). This request is not for uncleared sidewalks. To report uncleared sidewalks, use "Snow - Uncleared Sidewalk/Bike Lane Complaint."
Inaccurate Fuel Pump ComplaintUse this service request to report complaints about inaccurate/inappropriate charges for fuel, pumps dispensing contaminated fuel, and other fuel pump issues in the City of Chicago (i.e., Leaking nozzle or hose; Price counter continues to run after fuel stops dispensing, etc.).
Health Referral - NAMIThis code will respond to callers within one business day. It will share quarterly reports with CDPH on calls received and outcomes of these calls.
Inaccurate Retail Scales ComplaintUse this service request to report problems with behind-the-counter scales used by retail businesses in the City of Chicago (i.e., scales used to weigh produce or deli items; scales used by private shipping services such as FedEx, UPS, and USPS). It does not include hanging scales used by consumers.
Licensed Pharmaceutical Representative ComplaintTo report pharmaceutical representative's failure to show a license or comply with ethical standards.
Liquor Establishment ComplaintThis service request is used to report all complaints against liquor license holders, including sale of alcohol to minors, establishments that generate excessive noise, cash payouts on poker or other gambling machines, sale of single cigarettes or sale of cigarettes to minors.
Landlord/Tenant Info RequestThis service request is used to request literature regarding the City's Residential Landlord & Tenant Ordinance. Landlords and tenants may also wish to call (312) 742-7368, the Chicago Rents Right hotline. Tenants may also call (773) 292-4988 to seek assistance from the Metropolitan Tenants Organization, which provides service on behalf of our Department of Planning and Development.
Lead Inspection RequestThis service request is used to request an inspection of a building for lead paint or other lead hazards, especially when small children live in the dwelling.
No Heat ComplaintUse this service request to report landlords who are not providing sufficient heat to tenants of residential dwelling units. You must provide certain information to initiate an inspection of the property.
Minimum Wage ComplaintUse this service request to enter complaints regarding Minimum Wage Ordinance violations from any employee who works at least 2 hours within a 2 week period within the City of Chicago, and is at least 18 years old.
Missed Garbage Pick-Up ComplaintUse this service request to report the city truck that regularly picks up your garbage has not done so. Let us know if only your garbage pickup was missed, or if the entire alley was missed. If you do not know your garbage pickup schedule, then you may call 311 for information. The Department of Streets and Sanitation, Bureau of Sanitation is responsible for this service.
Noise ComplaintUse this service request report excessive noise coming from air conditioners, compressors, generators, or any other piece of industrial or commercial equipment. If the noise occurs between the hours of 8PM and 8AM, please call 311.
Pet Wellness Check RequestUse this service request to report the need of a wellness check or concerns for a pet such as no food, no water, unsanitary pet conditions, etc.
Public Vehicle/Valet ComplaintThis service request is used to report complaints against any Charter Bus/Trolley, Horse-Drawn Carriage, Limousine Service, Pedicab, or Valet Parking Service.
Pushcart Food Vendor ComplaintThis service request is used to report health or sanitary problems with pushcart food vendors.
Petcoke Dust ComplaintPetroleum coke, or "petcoke," is a solid carbon material that resembles coal. Facilities that store and handle this material are required to take measures to prevent the offsite dispersion of dust. In order to ensure that the facilities are complying with the law, the City is asking residents near these facilities to report any observations of dust coming from these sites.
Outdated Merchandise ComplaintUse this service request to report food or over-the-counter medication being sold after the sell-by date by retail businesses in the City of Chicago. Food and medication that has not expired, but the consumer believes to be unsafe, should be reported to the Chicago Department of Public Health.
Paid Sick Leave ViolationUse this service request to enter complaints regarding Paid Sick Leave Ordinance violations from any employee who works at least 2 hours within a 2 week period within the City of Chicago, and is at least 18 years old.
Recycling Pick UpUse this service request for requesting a missed recycling pick-up. Note: Prior to submitting your request, please confirm your collection day by visiting this link: https://www.recyclebycity.com/chicago/schedule
Renters and Foreclosure ComplaintUse this service request to report if the property you live in was foreclosed and you did not receive proper notice regarding the option of renewing your lease or receiving relocation assistance (e.g., building is foreclosed and you are being forced out without any options).
Recycling Inspection RequestUse this service request type to requests an inspection for compliance. Landlords, management companies and businesses who want more information on compliance can call (312)744-2413.
Report an Injured AnimalUse this service request to report any animal in the public way or in a public place that is injured or sick. Animals hit by a car or animals that have been beaten and are injured.
Ridesharing ComplaintThis service request is used to report complaints against Uber, Lyft, Via or other ride-share companies.
Sidewalk Cafe ComplaintUse this service request to report complaints against a restaurant's sidewalk cafe (i.e., not enough space for pedestrians to walk by; obstruction of sidewalk, etc.).
Shared Housing/Vacation Rental ComplaintUse this service request to report issues regarding vacation rental properties (e.g., VRBO (Vacation Rental by Owner)), Shared Housing (i.e., AirBNB) and Bed and Breakfasts. Complaint examples include, but are not limited to the following: service not provided, poor condition of property, excessive noise, etc.
Sewer Cave-In Inspection RequestThis service request is to be used for the following reasons: cave-in by the sewer, sewer cave-in in the street.
Sewer Cleaning Inspection RequestThis service request is used to request that the City sewers, located on or near the curb, be checked for cleaning. Certain questions must be answered to create a work order for an inspection: the address location, whether this sewer is in front of your home and the location of the sewer (street, curb line, alley etc.). Do not use this service type to request cleaning of a catch basin on private property. That is the property owner's responsibility.
Senior Well-Being Check RequestThis service request is used to identify seniors whose health, safety or general well being are in question. The City will send a team of Human Services specialists to make a assessment of the client's needs. Follow-up services can be identified and provided as needed.
Sidewalk Inspection RequestUse this service request to report the condition of City sidewalks, apply for the Shared Cost Sidewalk Program, or report ADA ramp issues. The 2019 Shared Cost Sidewalk Program is CLOSED to new applicants. If you are requesting sidewalk repair, please continue. The city will complete a sidewalk condition survey. However, this request will not be eligible for the 2019 Shared Cost Sidewalk Program.
Sign Repair Request - All Other SignsReport missing, damaged or graffitied signs such as disabled parking, street name, and loading zone, parking restriction, pedestrian crossing or speed limit signs. Missing or damaged "Do Not Enter", "One-Way" or "Stop" signs have their own service requests. Requests to have new signs installed (meaning the sign has never existed at the location before) must be made directly to the alderman's office.
Porch Inspection RequestThis service request is used to report a porch that may be dangerous due to rot, damage, poor construction or any other conditions that may render it unsafe.
Sign Repair Request - Stop SignReport damaged or missing "Stop" signs. If 'Stop" sign has graffiti, use Sign Repair - All Other Signs.
Sign Repair Request - Do Not Enter SignReport damaged or missing "Do Not Enter" signs. If "Do Not Enter" sign has graffiti, use Sign Repair - All Other Signs.
Sign Repair Request - One Way SignReport damaged or missing "One Way" signs. If "One Way" sign has graffiti, use Sign Repair - All Other Signs.
Snow - Object/Dibs Removal RequestUse this service request to have items removed from parking spaces. (i.e., Chairs, Buckets, Cones, etc.).
Snow - Uncleared Sidewalk/Bike Lane ComplaintUse this service request to report sidewalks in the public way or bike lanes that have not been cleared (shoveled or salted) within 15 hours after a snow/sleet event.
Street Cleaning RequestThis service request is used for curb to curb sweeping the debris off the street by a street sweeping machine (mechanical sweeper).
Street Light On During Day ComplaintReport street lights that are on during the day.
Street Light Pole Door Missing ComplaintReport a missing cover plate at the base of a street light or traffic signal pole.
Tobacco - General ComplaintUse this service request to report sale of tobacco products or tobacco accessories without the required City of Chicago business license, and to report tobacco violations (i.e., Business selling unstamped or loose cigarettes).
Tobacco - Sale to Minors ComplaintUse this service request to report a business that may be selling tobacco products and/or tobacco accessories to children under 18 years of age.
Traffic Signal Out ComplaintReport traffic signals and/or pedestrian crosswalk signals that are not working or are flashing.
Tree Trim RequestTrees that are located on City property, usually between the curb and the City sidewalk, will be trimmed as necessary, upon request. When requesting this type of service it is important to indicate why you feel the tree needs to be trimmed (i.e. it's shading the street lights, trim dead branches, trim low branches over the sidewalk or street, clear branches away from the roof or windows of the house etc.).
Weed Removal RequestHigh weeds can be cut and removed from the public way by using this service request. Certain answers are required to report high weeds: the address and the location(vacant lot, alley etc.) of the overgrown weeds. The Department of Streets and Sanitation, Bureau of Sanitation cuts weeds for the City of Chicago.
Vacant/Abandoned Building ComplaintUse this service request to report an abandoned building in your neighborhood. Please call 311 directly to report any building that is in danger of collapse or poses any other hazard that may cause imminent danger to nearby tenants or the public.
Vehicle Parked in Bike Lane ComplaintReport a vehicle parking in a bike lane. This information will be used for analysis to target problem locations.
Water Lead Test Visit RequestThis service request is used to request an appointment to have water samples for lead analysis collected at a residential home in the City of Chicago. A technician will require entry to the residential home, and samples will be collected out of the kitchen or bathroom tap. Appointments must be scheduled after a period of at least 6 hours of not using the water in the whole home and typically occur in the morning. The samples will be returned to the Department of Water Management for intake and analysis. If residents would like to collect the samples themselves instead of a technician, they may use the Water Lead Test Kit service request to request a kit in the mail.
Water On Street ComplaintThis service request is used to report water that remains on the street following a rain storm. Certain questions need to be answered to dispatch a sewer crew: the address of the location, the location of the water (middle of street, curb line, alley etc.) Additional information that is helpful includes whether water is bubbling up in the street, and from where. Noting whether any construction has been done in the street lately, and by whom, can also help.
Water Quality ConcernThis service request is used to report a water quality concern in drinking water within the City of Chicago. If residents are interested in testing the drinking water for lead, please use the Water Lead Test Kit or Water Lead Test Visit service requests. Engineers from the Division of Water Quality typically respond to concerns within 1 to 2 business days. If water samples are collected in response to the concern, initial results are received in 24 hours, and final results are received in up to 4 weeks.
Water in Basement ComplaintReport a backup of water in your home or business under this service request. Certain questions need to be answered to dispatch a sewer crew: the address location, whether the water is dirty or clean, where the water is coming from (floor drain, toilet, shower etc.), how many inches of water have backed up and whether this is a basement, crawl space or ground level. Do not use this service request to report water that has entered your basement through the windows.
Tree Planting RequestRequests to plant a tree on the City parkway in front of your house are done through this service request. The parkway is the space between the curb and the city sidewalk. Certain answers are required to enter a work order: the address you want a tree planted at, how many trees you want planted, and whether a tree has been planted at this address recently. The Department of Streets and Sanitation, Bureau of Forestry oversees tree planting for the City of Chicago.
Vicious Animal ComplaintUse this service request to report any animal that is exhibiting signs of being vicious, including attacking or attempting to bite.
Water Lead Test Kit RequestThis service request is used to request a free lead test kit mailed to a residential home in the City of Chicago. The kit contains instructions, sample bottles, and other materials for collecting drinking water samples for lead analysis. Kits are mailed to residents on a first-come, first-served basis, and large increases in demand for kits may impact time of delivery. After sample collection, residents will schedule a time for the kit to be picked up and delivered to the Department of Water Management for intake and analysis.
Rodent Baiting/Rat ComplaintUse this service request to report a rodent or rat problem.
Stray Animal ComplaintUse this service request to report a stray animal.
Wire Basket RequestUse this service request for requesting a wire basket on a corner in front of a business or store front.
Home Buyer Program Info RequestDepartment of Planning and Development (DPD) offers different programs to assist homebuyers looking to purchase their primary residence in the City of Chicago. Programs are limited to funding availability and applicants must meet ALL eligibility requirements. Please provide name and email address or mailing address to receive additional information.
Yard Waste Pick-Up RequestYard waste consists of leaves, grass clippings, branches, brush, clippings from shrubbery, and garden waste. Yard waste does not include dirt, rocks, or gravel. Piles of tree branches that are approximately the size of two garbage carts or smaller are picked up by the yard waste collection crews. Piles that are larger should be entered into the system as Tree Debris.
Cable TV ComplaintThis service request is used to report billing, service or any other problems with cable television companies that operate under the City of Chicago cable franchise agreement.
Open Fire Hydrant ComplaintThis service request is used to report illegally opened fire hydrants with water coming out of the nozzle.
Sanitation Code ViolationUse this service type to report unsanitary conditions on private property that should cause the owner to be cited for violating the City's sanitation codes. Certain questions must be answered to initiate an investigation: the location address and what type of problem exists. It is helpful to know who is responsible for the problem, if known. If you can leave your name and phone number, the inspectors sometimes need to contact the complainant in order to issue a citation to the violator.
Senior Information and Assistance RequestThis service request is used to request information and assistance from FSS-Senior Services. If a Senior needs the immediate assistance of Police, Fire or Emergency Medical services, please call 911.
Pavement Cave-In SurveyThis code is used to request an inspection of cave-ins within the public way only. Outside the limits of property line.
Alley Light Out ComplaintReport an alley light out (located on a wooden pole). To report street lights that are not working, use Street Light Out.
Graffiti Removal RequestUse this request to report graffiti that is on your property, public property or on someone else's property. Graffiti will be removed from public or private property by Graffiti Program. Graffiti will either be painted over (if the graffiti is on a painted surface) or blasted off with a high pressure baking soda and water solution (if it is on brick, cement or stone).
Pothole in Street ComplaintReport locations of street potholes. Use Alley Pot Hole to report potholes in alleys.