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Fire Hazards

Jamie Ward 812-512-5473 3789 E McCracken way apt 8 Bloomington Indiana I bought a brand new washer and dryer from Lowe’s just a couple of months ago. My dryer started making a really loud noise yesterday and a red light came on. When I googled with the light it said exhaust./duct issue. I called Samsung to ask them to come and look at my dryer because it’s still under warranty and they asked me has anyone cleaned the dryer duct/ vent outback? I said that I had not I can’t even get to it. I don’t have a letter that tall and I don’t know what I’m doing, but I’m not sure if Maintenance had or not they said that they would not send anyone to fix the dryer until the duct was cleaned out. I contacted office management. Who then informed me that she tried to get the owner to have Maintenance to come fix it but he declined. I have a two year-old and a three year-old not only do I need a dryer, but there’s obviously an issue../fire hazard!