Bloomington, IN

Service Requests created during previous 48 hours

Loading...
EndpointService NameStatusDescriptionMediaRequested At
Bloomington, INopenStreet LightsThe street light is out and in one passage through this area on college, I saw nearly two different accidents happen. I hope the city will repair the light and remove the 4-way stop ASAP. It is very dangerous.about 10 hours ago
Bloomington, INopenDrainage or RunoffThe top of the sewer drains are covered with grass clippings from mowing and gravel. The drains starting from 1010 w Cottage Grove down the road on both sides of the street are covered and when the rain is heavy it causes the water to run in the middle of the street.about 11 hours ago
Bloomington, INopenTrashThis mattress has been laying in front of. Chickering managed properly for weeks. Can you help getting it picked up?about 12 hours ago
Bloomington, INopenTrashDebris left at 703 N Washington in May and is still there now on July. Please help.about 12 hours ago
Bloomington, INopenPotholes, Other Street RepairThe entrance to the alley at my house (from Highland Ave) has a deep ditch from rain runoff. Hoping you can re-grade it. Thank you.about 12 hours ago
Bloomington, INopenExcessive GrowthYard appears to have not been mowed yet this summer.about 13 hours ago
Bloomington, INopenAbandoned VehicleA red Ford truck at 613 S Eastside Drive has (again) been parked in the same spot for over a month now. According to the City's Ordinance it is abandoned: 15.04.020 'A vehicle left on public property continuously without being moved for three days'. If the owner (612 S Eastside Drive) does not want it to be considered abandoned, he needs to move it every four days.about 13 hours ago
Bloomington, INclosedParks & PlaygroundsClimbing rope “rocket” has a broken connection. Safety concern for kids on the equipment.about 15 hours ago
Bloomington, INopenPotholes, Other Street RepairLarge, recurrent pothole. Damaged my car rim and possibly tire. Pic attached. This happened to me previously at the same location and I had to have the rim repaired and tire replaced. I paid that time. Will the city pay this time? And fix the pot hole, please.about 15 hours ago
Bloomington, INopenTraffic Related ComplaintsLarge pothole in alley behind 857 S Morton Streetabout 15 hours ago
Bloomington, INopenWebsite & Web Services FeedbackShana Diekhoff warrantabout 17 hours ago
Bloomington, INopenDebris Removal (Sand, General Street Debris)It looks like the trash truck was leaking some sort of white liquid that smells putrid. It follows a line along the trash cans of all of our houses in the cul-de-sac. Can you please send someone to clean this up ASAP? We are putting our house on the market right now and this will be a deterrent for buyers. Thank you in advance for your help! Best, Jakeabout 17 hours ago
Bloomington, INopenTraffic SignalsThe traffic light at E Hillside Dr/E Moores Pike and College Mall Road/S Sare Rd seems unbalanced in terms of the light staying green quite a bit longer going east and west (Hillside/Moores Pike) than north and south (College Mall Road/Sare). I had noticed this in the spring when driving early in the morning. Driving north on Sare, I would come around the curve approaching the intersection to see the light turn green only to have it turn red before I made it to the intersection. Yesterday (July 1), I was driving south on College Mall Road and was stuck in traffic at that intersection, sitting through the light a few times as only about 5 cars could make it through the intersection proceding south on Sare before the light turned red. The light stayed green considerably longer (I didn't time it) going east and west. I don't know if it's supposed to be like that or if something changed with the timing of the light in the winter or spring but it seems that the green light time going north and south should be at least as long as the green light time going east and west given the traffic on College Mall Road and Sare Road.about 18 hours ago
Bloomington, INopenNuisance LightsGlare from unshielded nuisance light with exposed element on south side of house causes reflection and glare in neighboring house.about 18 hours ago
Bloomington, INclosedWater Utility ProblemsThere is water running down the side of the road along the street. It appears to be a leak next to the street as the grass in the area is very soggy looking.1 day ago
Bloomington, INopenBiking & WalkingI just submitted another ticket for this location but made a mistake. The shrubs are blocking the sidewalk on the west side of the street south of smith1 day ago
Bloomington, INopenBiking & WalkingThere are shrubs blocking the sidewalk on the east side of Rogers south of Smith1 day ago
Bloomington, INopenBiking & WalkingThere are branches and shrubs blocking the way through the sidewalk on the west side of Madison between 2nd and Smith.1 day ago
Bloomington, INopenParks & Playgroundsthere is a missing foothold with an exposed bolt and sharp washer on the sloped climbing hill up to the rope climb1 day ago
Bloomington, INopenSidewalk & Curb ComplaintsA large hole approximately 2 feet deep between the curb and sidewalk on the 600 block of W. 6th St.1 day ago
Bloomington, INopenSidewalk & Curb ComplaintsA large hole approximately 2 feet deep between the curb and sidewalk on the 600 block of W. 6th St.1 day ago
Bloomington, INopenExcessive Growth1 day ago
Bloomington, INopenTraffic Related ComplaintsSeveral pot holes, 1 very deep one.1 day ago
Bloomington, INopenDrainage or RunoffExcessive water from drainage creek has engulfed vehicles and properties caused by improper size culvert and drainage path South of address.1 day ago
Bloomington, INopenTrashDiscarded sofa completely obstructing sidewalk1 day ago
Bloomington, INopenTrashThe gentleman that owns the 3 dilapidated white houses across from Fountain drive. Has repeatedly violated trash pickup rules and left unbagged trash and debris on the sidewalk. When the city did not pick up the strewn trash he left he came back this after noon (7/1/25 @ 6:20pm) and kicked the remaining trash into the street.1 day ago
Bloomington, INopenBlocked Sidewalksidewalk closed on the west side of walnut, just south of 3rd st. this represents the eastern boundary of the convention center construction. was this part of the mot?? i dont remember seeing it1 day ago
Bloomington, INopenTraffic Suggestionsnoty enough fix it signals1 day ago
Bloomington, INopenAccessibility Problemfor my phone1 day ago
Bloomington, INopenSewer Problems (Sanitary Sewers)can somwtimes smell it and causes my senses and imflamtion to flare and me not being able to smell or think straight1 day ago
Bloomington, INopenBusinessive been having issues with being hacked and my technology not working corrtectly in surtain places, im a having issues with going into bussiness and sometimes being attact by bugs, or parisites. the bussiness or usually not that clean throughtout the day always everyday throughtout the week . ive been having issues with my security and credituals on my iphone and android ussage. and not havving a enough protection for my identety and privacy when doing simple stuff like eating and thinking for my self when listening to music in bussiness and wanting to feel the way i want because, theres sometimes not enough, anti bacterial1 day ago
Bloomington, INopenPotholes, Other Street RepairMassive potholes that you have to cross the street for1 day ago
Bloomington, INopenParks & PlaygroundsRepairs - I was curious if there was a plan to repair some issues (chunks missing and cracks) with the Upper Cascades Skate Park? I can submit photos if needed.1 day ago
Bloomington, INopenTrashThe new bus stop on Henderson St by Brandon Ct is full of trash.1 day ago
Bloomington, INopenPotholes, Other Street RepairHeadley Rd., between E. Maplecrest Dr. and Treadwell Ln., has washed out from the recent heavy rains. There's a lot of pedestrian traffic, bikers, boat trailers, and other vehicles traveling to/from the lake sharing the road. The wash-outs are deep enough to cause substantial issues for bikes, cars, and pedestrians. Please fix it at your earliest convenience, Thank You.1 day ago
Bloomington, INopenTraffic Related ComplaintsDuring roundabout closures people speeding through Canada Dr.1 day ago
Bloomington, INopenPotholes, Other Street RepairRoad deteriorating in this area of Rockport Rd/Guy Ave, there are several large potholes getting bigger by each rainy day. Long term, this area has really bad drainage, with many of the storm drains above the level of the road so water runs right around them and collects further south in a dangerously large puddle, in the vicinity of 2225 S Rockport road.1 day ago
Bloomington, INopenRequest a new Street LightBehind the Red Cross building (located where Constellation is) there is a set of concrete stairs that goes to the Grant Street Inn overflow lot (there's a sign that says 'No Exit'). The light next to those stairs is not working. We think it may be a dead lightbulb.1 day ago
Bloomington, INclosedTemporary Signage w/o permitFireworks signs all over W Gates Dr, W 3rd st and private roads along store frontages. Get these gone. Every year.1 day ago
Bloomington, INopenTemporary Signage w/o permitFireworks signs all over W Gates Dr, W 3rd st and private roads along store frontages. Get these gone. Every year.1 day ago
Bloomington, INopenPotholes, Other Street Repairbetween houses at 1471 & 1467 W Adams Hill Circle there is a pothole that needs filled1 day ago
Bloomington, INopenTrashOpen garbage left in backyard for at least a few weeks.1 day ago
Bloomington, INopenExcessive GrowthExcessive growth2 days ago
Bloomington, INclosedPotholes, Other Street RepairBig pot hole. Hard to avoid2 days ago
Bloomington, INopenAbandoned VehicleVehicle has parked for over a week on corner without moving. HOA asked these renters to move vehicles off street at night, they do not abide. Vehicle obstructs two way traffic and needs removed.2 days ago
Bloomington, INopenTrashThis trash has been setting out in front of 116 E. 19th for weeks. Please have it picked up. And the grass is a foot tall. It's unsightly.2 days ago
Bloomington, INopenTrashThis trash has been setting in front of 406B E. 20th for weeks. Please have it picked up and fine them.2 days ago
Bloomington, INopenTrashThis trash has been setting in front of 116 E. 19th for a month. It's unsightly. And the grass in the yard is a foot tall.2 days ago
Bloomington, INopenParks & PlaygroundsPuddles and wood chips all over the playground at Bryan Park2 days ago
Bloomington, INopenStreet TreesFallen tree partially blocking street. 511 s pleasant ridge road2 days ago
Bloomington, INopenWater Utility ProblemsWater leaking from road2 days ago
Bloomington, INopenDrainage or RunoffWater has been pouring onto the front yard of our office through a large crack in the concrete retaining wall at the east side of Building Trades park. This has been on-going over the entire day. We have not observed this happening after a rain event in the past.2 days ago
Bloomington, INopenDrainage or RunoffDue to the excessive rain we are experiencing this spring the concrete support for the culvert that crosses the road adjacent to our property has collapsed.2 days ago
Bloomington, INopenDrainage or RunoffSerious flash flooding in our neighborhood last night. At least 7 residential lots were affected on W Allen (6 north side of the street, 1 south side) directly west of the drainage creek that runs alongside Patterson. This has been an issue for several years, but is happening with increased frequency and severity. I've owned my house since 2012 and experienced 1 instance through 2019. Since then we've had floods covering much of my front yard at least twice a year. Last night was the 3rd instance this year and the worst I've seen. Water level reached my knees while on the sidewalk. Earlier this year, one neighbor's car was totaled due to flooding. Another had water rise up above floor level in their house a couple years ago. Previous attempts to clear brush, debris, and small blockages in the creek have had no impact. Rain garden bump outs were installed on Allen. They seem to have no impact as they run east up Allen whereas the source of flooding is the creek to the west. Utilities staff working on our block in the past have suggested culverts were too small to handle water flow. Reading the 2022 stormwater master plan, I wonder if installing a detention pond nearby might help. Instead of attaching photos, here's a video link taken at the peak of flooding last night: https://www.dropbox.com/scl/fi/q84v292p5nk4e2a6dnqo4/Video-Jun-29-2025-9-46-38-PM.mov?rlkey=aouaax4cfgu6nnr8pvieuterj&st=o88w184x&dl=02 days ago
Bloomington, INopenOtherI would like to request an open 311 API key.2 days ago
Bloomington, INopenPotholes, Other Street RepairDeep pothole right in the middle of the road3 days ago
Bloomington, INopenPotholes, Other Street RepairMultiple potholes at entrance of Arbor Ridge Way.3 days ago
Bloomington, INclosedStreet TreesWondering if it is possible to get trees trimmed in front of my house that are hanging on power lines. Thank you.3 days ago
Bloomington, INopenExcessive GrowthThis yard has been mowed one time this year and that was after I called the city in May. It's a mess and it's attracting bugs. I pay to have my yard treated and the one time they did mow, they blew all of their grass and thistles right into my yard. This is ridiculous.3 days ago
Bloomington, INopenWater QualityWe have a heavy discoloration (brown) from the main line coming into the home. We have a pre-filter prior to plumbing through the home and the pre-filter shows a heavy (almost solid) brown within 24hrs from changing the filter.3 days ago
Bloomington, INopenTraffic Related ComplaintsTwo large pot holes at entrance to alley just East of 1200 block of S. Lincoln St (between Lincoln and Grant) where it intersects with E. Grimes Lane. Please fill them. Cars bottom out when transversing this intersection.3 days ago
Bloomington, INopenFood Truck IssuesI believe the Pierogi Place is operating a food truck without a license. There are no license plates (or registration) on the food truck which are required to get a license, and they are parking the truck in Gentry Estates neighborhood and dumping their gray water tank.3 days ago
Bloomington, INopenBlocked StreetDebris from overnight rain deposited on Headley Road, entering griffy lake causeway3 days ago
Bloomington, INopenLine of SightDowned tree partially fell on road3 days ago
Bloomington, INopenCity Construction ProjectsCable hanging down on sidewalk near corner of W. 1st and WylieEuclid. Duke came and said not theirs prob phone or internet cable. Checked with one internet company (Comcast) and 14 day wait. The cable is on the sidewalk and a hazard in many ways. It seems to be possible related to the movement and placement of construction poles during demos and renovations to the East.3 days ago
Bloomington, INopenDrainage or RunoffMy street runs downhill from Dunn to Walnut. In our older neighborhood, there is no infrastructure to handle stormwater. So the drainage ditch in front of my house and 3 others is the only thing that keeps our street from being flooded completely in any significant rainfall. I maintain it by weeding and cleaning out leaves and litter, along with the culvert that goes under my driveway and can become totally blocked- despite the fact that the debris that blocks it runs down from every house uphill of me to Dunn St. I'm writing two request that this ditch be repaired, as it is full of holes and water is going under it, causing even faster deterioration. Although the ditch was installed by the prior owner and not by the city, it is doing the city's job here; it is handling stormwater and preventing street flooding. This ditch is a small and short-term patch on the major drainage issue in this neighborhood which needs to be addressed in a more comprehensive way soon. My basement, which never had more than a trickle of water for the 23 years I've lived here, regularly floods now. My uphill neighbors' eastern foundation wall collapsed in a rainstorm 2 years ago. Glendora runs like a river in any rainfall, and as you know, rainfalls are getting heavier and more frequent. I will take pictures to show that my ditch keeps one side dry so that the street doesn't flood all the way across. I would really appreciate some short-term help with patching and possibly putting a grate across the culvert, along with a response about a long-term solution. Thank you for any help you can provide.3 days ago
Bloomington, INopenAbandoned VehicleHonda Pilot with the license plate number VID691 with a flat tire has sat in the community parking lot for quite a bit now. Does not appear to be a regular neighborhood car.3 days ago
Bloomington, INopenTrailsThere is tons of poison ivy next to the walking trail by the creek3 days ago
Bloomington, INopenDrainage or RunoffThe Johnson Creamery flooded again. I am a tenant in the building and after talking with the management company of the building, they indicated that the reason why the building floods regularly now is because of the way the drainage is designed. We walked around the back of the building (north side) and saw drainage that clearly can not handle the amount of run off coming from between 8th and 11th st buildings and parking lots. I'd like to request the city evaluate the options so this can be fixed. This building now floods several times a year, ruins furniture, initiates insurance claims, and disrupts business operations like mine. I will be unable to meet with clients and perform my job for several weeks while the building is cleaned out again.3 days ago
Bloomington, INopenCity PerformanceNicole Bolden has done a terrible job at being respectful/ responding to me via email. She apparently thinks she’s above me and has blatantly disregarded my email.3 days ago
Bloomington, INopenDrainage or RunoffTwo large storm drains in my back yard have significant erosion around them. The worse one (pictured) has a foot wide by 5 foot long by 2 feet deep hole next to it where stormwater is entering this hole rather than entering into the drainage system. I'm afraid to mess with it myself, so I was hoping that the city can either take care of it or give me guidance on what to do.3 days ago
Bloomington, INopenUnsafe BuildingsApartment # c-16 is out of air conditioning been out a week. A few more is out no sign of maintenance anywhere. Please if can help. 8123185934. Thank You.3 days ago
Bloomington, INopenExcessive GrowthLocation is approximate. May be a trails or INDOT issue. Foliage obstructing the sidewalk along IN 46E heading south toward College Mall. (East of Green Acres).3 days ago
Bloomington, INopenBiking & WalkingNeglected sidewalk. Vegetation and debris make it a tightrope walk.3 days ago
Bloomington, INopenStreet TreesThere is a tree between the road and sidewalk to the east of our driveway with a large limb partially broken and hanging low towards the ground. It occurred during a recent storm. It needs to be cut to be removed and is too high for us to reach.3 days ago
Bloomington, INopenPotholes, Other Street RepairMy concern is too little or no erosion control in place on 19th St., where major storm sewer installation is going on. The street was flooded with muddy water on (6/29/25) Sunday morning. Tree limbs and debris left in the street after water receded. Crider is cleaning it up now. There is major excavation with lots of loose soil piled up on that 5A site so is this going to be contained in the future as work continues. I'm sure Utilities does not want this dirt flowing down and getting in to the existing storm pipes. It is a mess up here. Plus storm grates on the low end are filled with debris once again.3 days ago
Bloomington, INopenAccessibility ProblemStones from the wall along the sidewalk keep falling into the sidewalk. These are large stones and create a tripping hazard, especially for someone with impaired vision or during low light conditions. The landlord does nothing to address the problem which has been going on for a long time and is getting worse. Passers-by sometimes try to get the stones out of the way, but they keep falling back onto the sidewalk.3 days ago
Bloomington, INopenTraffic Related ComplaintsVehicles parked in road3 days ago
Bloomington, INopenSewer Problems (Sanitary Sewers)Sanitary sewer is overflowing.3 days ago
Bloomington, INopenSewer Problems (Sanitary Sewers)Sanitary sewer is overflowing.3 days ago
Bloomington, INopenStreet LightsLight not consistently on3 days ago
Bloomington, INopenWebsite & Web Services FeedbackSee attached3 days ago
Bloomington, INopenWebsite & Web Services FeedbackSee attached3 days ago
Bloomington, INopenWebsite & Web Services FeedbackSee attached3 days ago
Bloomington, INopenWebsite & Web Services FeedbackI am Robyn3 days ago
Bloomington, INopenWebsite & Web Services FeedbackMy daughter Jordan Griffith, Squeak, Lucas and my son Garrett Kirby and I are real United States Navy3 days ago
Bloomington, INopenWebsite & Web Services FeedbackSandy Vincel warrant3 days ago
Bloomington, INopenWebsite & Web Services FeedbackSandy Vincel warrant3 days ago
Bloomington, INopenWebsite & Web Services FeedbackSandy Vincel warrant3 days ago
Bloomington, INopenWebsite & Web Services FeedbackThe other side3 days ago
Bloomington, INopenWebsite & Web Services FeedbackZhain Tackett warrant3 days ago
Bloomington, INopenWebsite & Web Services FeedbackZhain Tackett warrant3 days ago
Bloomington, INopenWebsite & Web Services FeedbackWarrant3 days ago
Bloomington, INopenWebsite & Web Services FeedbackWarrant3 days ago
Bloomington, INopenWebsite & Web Services FeedbackWarrant3 days ago
Bloomington, INopenWebsite & Web Services FeedbackWarrant3 days ago
Bloomington, INopenWebsite & Web Services FeedbackWhat is this3 days ago
Bloomington, INopenWebsite & Web Services FeedbackArson3 days ago
Bloomington, INopenWebsite & Web Services FeedbackAnd this3 days ago
Bloomington, INopenWebsite & Web Services FeedbackAnd this3 days ago
Service NameDescription
Debris Removal (Sand, General Street Debris)Report issues involving the removal of sand and other debris off city streets.
Excessive GrowthReport overgrown yards
GraffitiReport graffiti on public or private structures
Leaf CollectionReport issues with City leaf collection
RecyclingReport issues related to City of Bloomington recycling collection
TrashReport trash being where it does not belong or issues with City of Bloomington trash collection
Yard WasteReport issues related to City of Bloomington yard waste pickup
Biking & WalkingReport issues related to bicycling or walking in Bloomington
Blocked SidewalkReport a sidewalk that has been blocked.
Blocked StreetReport a street or alley that has been blocked from access.
Bus Services (Bloomington Transit)Services provided by Bloomington Transit
Close CallsReport near collisions involving bicyclists or pedestrians. This information will be used to help identify hazardous locations
Inaccessible ParkingReport issues with public parking for people with disabilities.
Parking GaragesReport issues with city parking garages
Parking Meters and CitationsReport issues related to parking citations. This is not a way to appeal a citation.
Parking on Unimproved SurfaceReport vehicles continually parked in the grass or other surfaces not prepared for vehicle use
Parking PermitsReport issues with City-issued parking permits
Potholes, Other Street RepairReport potholes and other issues involving streets in need of repair.
Scooters, Bike-share and Related IssuesReport problems with scooters, bikeshare and related transportation services.
Sidewalk & Curb ComplaintsReport hazardous sidewalks and curbs
Sidewalk RequestsRequest a new sidewalk
Sidewalk Snow RemovalReport issues involving snow on public sidewalks
Street & Traffic SignsReport problems related to street signs and traffic signs.
Street LightsDuke Energy maintains street lights in Bloomington. Please report street light outages here: www.duke-energy.com/lightrepair
Street Snow RemovalReport issues involving snow removal of roads within the City of Bloomington.
Street TreesTree care requests for trees in right of way
Taxi ComplaintsReport issues with taxi cabs
Traffic Related ComplaintsReport concerns about dangerous traffic situations including faulty or missing equipment
Traffic SignalsReport an issue or request new traffic signal
Traffic SuggestionsMake a request for the Traffic division including new traffic markings and equipment
Parks & PlaygroundsReport issues related to public spaces maintained by the City of Bloomington Parks & Recreation Department.
Parks & Rec BuildingsReport issues related to buildings maintained by the City of Bloomington Parks & Recreation Department.
Parks & Rec ProgramsReport issues related to Parks and Recreation Department programs
TrailsReport issues related to trails maintained by the Parks & Recreation Department
Abandoned VehicleReport an abandoned vehicle on public or private property.
Animal Control & Neglected PetsReport animal-related issues including animal abuse, stray animals or dead animal removal.
City Construction ProjectsReport issues related to construction projects of the Bloomington Public Works Department
Fire HazardsReport potential fire hazards
Line of SightReport sight and visibility issues along public streets
Unsafe BuildingsReport a building or structure in an impaired structural condition that makes it unsafe to a person or property.
Utility Construction ProjectsReport issues related to construction projects of the Bloomington Utilities Department
Drainage or RunoffReport a storm water drainage or runoff issue
Illicit Discharge (Storm Sewers)Report illicit pollution into a storm drain
Sewer Problems (Sanitary Sewers)Report issues involving the sewage systems of residences and businesses
Sewer Problems (Storm Sewers)Report issues involving public storm sewers
Utilities ConstructionReport issues with construction for projects of the City of Bloomington's Utilities Department
Utilities YardworkReport issues with yardwork performed by the City of Bloomington Utilities Department
Water QualitySubmit comments on the City of Bloomington's water quality
Water Utility Billing ProblemsReport issues with billing services for City of Bloomington Utilities Department
Water Utility ProblemsReport issues involving Cit of Bloomington water utilities
Accessibility ProblemReport public facilities where accessibility is difficult for people with disabilities
BusinessProvide feedback to the City on a business-related issue
City PerformanceReport issues, comments or concerns about the City of Bloomington's performance in serving the public.
Food Truck IssuesIssues related to Food Trucks, including but not limited to location violations, cleanliness, safety, noise, etc.
OtherMisc issues
Report issues with BIRD scootersReport issues with BIRD scooters
Report issues with Lime scootersReport issues with Lime scooters
Smoking ViolationReport smoking in public places in violation of Bloomington's Smoking Ordinance
Temporary Signage w/o permitPlanning Violation
Website & Web Services FeedbackReport issues and suggestions involving the bloomington.in.gov website, and other City web services and web apps.
Wildlife ConflictReport problematic interactions with wildlife. For sick or aggressive animals contact the shelter directly at 812-349-3492
Nuisance Lights
Request a new Street LightRequest a new Street Light
Report issues with Veo Scooters
GIS Issue
Debris Cleanup (Storm Tree & Organic Debris)Debris cleanup request for 6/25 storm debris (tree limbs). Provide your street address using the map for cleanup.
Rental ComplaintTenant complaints about rental properties -- PLEASE NOTE: the uReport system indicates that you may submit your complaint anonymously. While this is true for most issues reported to the City, rental complaints are an exception. You must provide your contact information so HAND can follow up and properly investigate the reported violations. At the time of the inspection, the complainant must be available to sign a complaint form.